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Live Chat by the Numbers

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73% of customers are satisfied after using live chat, higher than any other form of customer support such as email, telephone, or social media.

42% of customers selected live chat as their preferred method of receiving customer support, higher than any other support method.

44% of customers reported that having a live person answer their questions during an online purchase was one of the most important features that a website could offer.

While making an online purchase, 83% of customers needed live support for assistance.